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Care & Maintenance
How do I take care of my commode chair?
Fred Mill luxury commode chairs are built to last. Like any piece of furniture, looking after them and cleaning them properly will prolong the product’s life. Care guidelines include:
◉ Wiping down the leather upholstery and/or pot support area if you notice any spillages.
◉ Empty and clean the pot after every use - it's best to dispose of the contents directly into the toilet.
Does Fred Mill have a size guide for commode chairs?
Fred Mill has two size options for commode chairs, these are based on the user's optimall transfer heights. Fred Mill would always recommend working with an Occupational Therapist before deciding on the most suitable transfer height. However, as a general guideline, the below user height corresponds to the optimal transfer height.
◉ User Height 5.5ft and below = Size Small ◉ User Height 5.6ft and above = Size Regular
What commode chair size options are available?
Fred Mill commode chairs come in two sizes: small and regular. These sizes relate to the optimum seat transfer height of each user.
◉ Small: 420mm (floor to seat)
◉ Regular: 450mm (floor to seat)
How is delivery and shipping managed?
Fred Mill can deliver to addresses across the United Kingdom. We cannot deliver to PO Boxes.
From the date on which you place your order, items that are in stock can typically take 2-4 business days to deliver.
Standard delivery for Fred Mill commode chairs is charged at £29. Trade customers ordering in large volumes will have delivery quotes shared directly by a member of our sales department.
We or our delivery partners will contact you in advance of delivery to confirm the delivery date and to confirm with you any specific delivery instructions. Your delivery date will be confirmed with you by email.
Fred Mill does not offer a 'white-glove' delivery service. Our standard delivery is a curb-side drop off service. Once customers have accepted delivery of the items, they will take full responsibility.
For Trade customers only.
Where we have your products ready for delivery, but you request that we delay delivery, we will charge you any costs incurred by us in postponing or cancelling delivery with the carriers and any costs for storage of your products in our warehouse. If you request that we delay delivery for over 1 week, we reserve the right to cancel your order and you agree that you will fully indemnify us against any cost, loss and damage suffered or incurred because of such cancellation. If you request that we delay delivery for more than 2 weeks, we may invoice you for the products and transfer your products to a storage facility, whereupon all risk of loss shall be transferred to you.
How do I track my order?
Once your order leaves our warehouse, one of our delivery partners will send you an email and text message with your tracking information.
Does Fred Mill have a returns policy?
Marmalade Living Ltd (13250043) trading as Fred Mill, is a UK based company whose mission is to create innovative mobility products that offer comfort, dignity and choice to our customers.
At Fred Mill, we value good customer service. As such, our team is on hand to support with any refund request or queries.
Our Refund Policy applies to all purchases made online at http://www.fredmill.com. For purchases that took place with third parties e.g. high street stores, mobility centres, department stores, etc. you’ll need to contact them directly as they’ll be responsible for evaluating and processing your refund request.
Our Refund Policy does not exclude or replace your rights given under the UK Consumer Law – it serves to complement these regulations.
Please email email@example.com to request your refund with your order number and a brief explanation of why the item is being returned. Once we have these details, we’ll follow the below steps. Please note, Fred Mill only accepts returns that are requested within 30 days of the original delivery date. The returns process is as follows:
◉ We will issue you with a Sales Return Number.
◉ Our delivery partner will email you with a returns label to print out.
◉ Please wrap your item back in its original packaging.
◉ Stick the returns label on top of your package and wait for our delivery partner to come and collect it.
Refunds will be processed no more than 14 days after your item has been received by our warehouse. Please bear in mind that to claim for a full refund the item must be:
◉ In a saleable condition
◉ With its original packaging
◉ Requested within 30 days of the original delivery date
If you believe that the item was delivered faulty or damaged, you may have rights to remedy under UK Consumer Law. Fred Mill will require Proof of Purchase and a photo must be provided to the Fred Mill customer service team supporting the claim.
Refunds will be given using your original payment method.
If the order was returned due to an incorrect address or the package was unclaimed, Fred Mill has the right to charge for the product to be re-shipped. Refunds will be provided for the total cost of the item minus the original delivery charges.
Am I eligible for a Trade account?
Trade accounts are typically reserved for retailers, department stores, care homes, assisted living communities and property developers. They’re designed to support customers buying from Fred Mill in large volumes. Fred Mill evaluates each trade request on a case-by-case basis.
If you would like to apply for a Trade Account, please email the below address with details of your business and we’ll be able to assess your request.